Refund policy

At Serene Paws, we take pride in providing our customers with high-quality products and exceptional service. To ensure a smooth and satisfactory shopping experience, we have established the following Return and Refund Policy. Please read this policy carefully before making a purchase.

Exchange and Refund Conditions

All sales at Serene Paws are final. However, we understand that there may be instances where an incorrect or defective item is delivered. In such cases, we are here to assist you. Exchanges and refunds will only be permitted for items that are incorrect or defective. To be eligible for an exchange or refund, you must contact us via email at hello@serenepaws.co within three calendar days of receiving your order. Your email must include your order confirmation number and clear photographs of the item in question.

Procedure for Returns and Exchanges

To initiate a return or exchange, please adhere to the following steps:

  1. Contact us via email at hello@serenepaws.co within three calendar days of receiving your item.
  2. Provide your order confirmation number and attach clear photographs of the incorrect or defective item.
  3. Ensure that the item is in its original condition, with all original tags and packaging intact.

Upon receipt of your email, our customer service team will review your request and provide further instructions. Please note that items returned without prior authorization will not be accepted.

Non-Cancellation and Non-Modification of Orders

Once an order has been placed, it cannot be canceled or modified. We urge you to review your order carefully before completing your purchase to avoid any inconvenience.

Policy Updates

Serene Paws reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes to this policy will be posted on our website. By making a purchase, you acknowledge and agree to abide by the terms of this policy as stated at the time of your purchase.

Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us at hello@serenepaws.co. Our customer service team is here to assist you and ensure your satisfaction.

Thank you for choosing Serene Paws. We appreciate your business and look forward to serving you.